Privacy Policy homi69 — Personal Data Protection for Malaysia Members

1Introduction

Welcome to the homi69 Privacy Policy. This document explains how homi69 ("we", "Platform", "website") collects, processes, stores, and protects your personal data as a member or visitor of the homi69.com platform.

We understand that privacy is a matter of great importance to users in Malaysia. That is why we have developed this policy with care to ensure you always know what happens with your information and why it is collected. There are no hidden surprises — everything is clearly stated here.

This Privacy Policy applies to all data collected through the homi69.com website, the homi69 mobile app, email and live chat communications, and any other interactions between you and the homi69 platform.

2Data We Collect

Homi69 only collects data that is strictly necessary to provide a safe, seamless, and responsible service. Below are the categories of data we collect and the purposes for each:

We do not collect sensitive information such as biometric data, medical records, or political views. All data collected is kept to the minimum necessary for us to operate responsibly and securely.

3How We Use Your Data

The data we collect is used exclusively for the following legitimate and stated purposes. We do not use your data for any other purpose without notifying you in advance:

• Processing account registration, identity verification (KYC), and member account management securely and efficiently.
• Processing deposits, withdrawal of wins, and all financial transactions made through the homi69 platform.
• Verifying member eligibility for promotions, bonuses, and VIP programmes associated with your account.
• Detecting and preventing fraudulent activity, money laundering, and platform abuse that could compromise the security of other members.
• Providing effective customer support when you contact our team via live chat or email.
• Sending important notifications related to your account, security, and changes to homi69 terms or policies.
• Complying with legal obligations and regulations applicable to the homi69 platform.
• Improving the platform user experience based on aggregated, anonymised usage data.

4Data Sharing with Third Parties

Homi69 strictly limits the sharing of members' personal data. Your data is only shared under the following limited circumstances, and we ensure that all third parties involved adhere to data protection standards equivalent to our own:

• Payment providers: Required financial information is shared with payment processors and banking institutions solely to facilitate the secure processing of deposits and withdrawals.
• KYC service providers: Identity verification documents are shared with authorized KYC service providers to ensure the verification process is accurate and secure.
• Game providers: The minimum required data is shared with game software providers to ensure smooth gameplay within your account.
• Statutory authorities: Data is shared when required by court order, law enforcement directive, or legitimate legal compliance obligations.
• Audit and compliance: Independent auditors may access certain data within the strictly controlled and limited scope of a security or compliance audit.

5Data Security

Homi69 continuously invests in the latest security infrastructure to ensure members' personal and financial data remains fully protected. The key security measures we implement are as follows:

• 256-bit SSL encryption for all data transmission between member devices and homi69 servers, ensuring no data can be intercepted in transit.
• Encryption of sensitive data stored in databases using industry-grade encryption algorithms.
• Multi-level access control with two-factor authentication (2FA) for all staff with access to member data management systems.
• 24/7 security monitoring with an automated intrusion detection system that triggers immediate alerts upon detecting suspicious activity.
• Regular penetration testing by independent cybersecurity experts to identify and address vulnerabilities before they can be exploited.
• Regular data backups stored at separate secure locations to ensure prompt recovery in the event of a technical incident.

While we take all reasonable measures to protect your data, no digital system can guarantee 100% security at all times. We encourage members to also adopt personal security practices such as using strong passwords, enabling 2FA, and never sharing login credentials with anyone.

6Cookies and Tracking Technologies

Homi69 uses cookies and similar tracking technologies to enhance the user experience and understand platform usage patterns. Below are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login sessions and account security. These cookies cannot be disabled without affecting platform functionality.
• Preference cookies: Saving your settings and preferences such as language selection and display settings for a more personalised experience.
• Analytics cookies: Helping us understand how members use the platform so we can make meaningful improvements. Analytics data is collected in aggregate and does not identify individuals.
• Security cookies: Used to detect and prevent fraudulent activity and to verify that every login session is legitimate.

You can manage your cookie settings through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the homi69 platform. We do not use third-party cookies for retargeting advertising.

7Your Rights Regarding Personal Data

As a homi69 member, you have clear and enforceable rights regarding your personal data, in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA):

To exercise any of the rights above, please contact the homi69 support team via live chat or support email. We will process your request within the stipulated timeframe and notify you of the action taken.

8Data Retention and Storage

Homi69 retains members' personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable laws in Malaysia.

• Active account data is retained for the duration of the account and for a defined period after account closure to meet legal compliance requirements.
• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysian financial and tax legal requirements.
• Customer support communication records are retained for 3 years for reference and dispute resolution purposes.
• Technical and security log data is retained for 12 months for the purpose of security incident investigation.
• Once the retention period expires, data is securely deleted using de-identification methods that meet industry-approved standards.

9Children's Privacy

The homi69 platform is an online gaming service designed exclusively for individuals aged 18 and above. We strictly do not collect or process personal data of individuals under the age of 18.

If we discover that personal data of an individual under the age of 18 has been collected inadvertently, we will take immediate action to delete that data and close the relevant account without delay.

10Changes to the Privacy Policy

Homi69 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or technological developments. Any changes will take effect immediately upon publication on the homi69 website.

For significant changes that affect members' privacy rights, we will take the following proactive steps:

• Sending email notifications to all active members before changes take effect.
• Displaying clear notices on the homi69 platform regarding upcoming changes.
• Updating the "Last Updated" date at the top of this document.

We encourage members to review this Privacy Policy periodically. Continued use of the homi69 platform after any changes are published will be considered acceptance of the updated policy.

11Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how homi69 handles your personal data, please contact us through the following channels:

• In-platform Live Chat — our privacy team is available 24/7 in both Malay and English.
• Email: [email protected] — dedicated to privacy and data protection inquiries, with a response time within 24 hours.
• General support email: [email protected] — for all general inquiries including account matters and privacy.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the provisions of the Personal Data Protection Act 2010.